Refund & Returns Policy

Last updated: October 2026

We want you to be confident in your purchase. If something isn't right, here's how returns work.

30-day returns

You may return most items within 30 days of delivery for a refund, as long as the item is:

Unused and in like-new condition, with no scratches or wear
In its original packaging, with all accessories, manuals, caps, and cases included

How to start a return

Email support@precisionsightco.com with your order number and reason for return. We'll reply with return instructions and a return authorization. Please don't ship anything back without contacting us first, since returns usually go to the manufacturer or distributor warehouse rather than to us.

Return shipping

If you're returning an item because you changed your mind, you're responsible for return shipping costs, and we recommend an insured, trackable service. If we sent the wrong item or it arrived damaged or defective, we'll cover return shipping.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Damaged or defective items

If your item arrives damaged, report it within 48 hours of delivery (see our Shipping Policy). If a defect appears later, the products we sell are covered by the manufacturer's warranty, and we'll help you start a warranty claim.

Non-returnable items

Items that have been used, damaged after delivery, or are missing parts or packaging may not be eligible for a full refund. Any special-order item will be clearly marked as final sale before purchase.

Questions

Email support@precisionsightco.com or call (480) 272-4528.